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FREQUENTLY ASKED QUESTIONS

I am not sure which product to buy. Can i get some advice on which products are best for me?

Absolutely! We would love to answer any questions you may have and help you learn more about the products on our site. E-mail us at info@hellosora.com to get advice from our expert team. 
We will do our best to reply as soon as possible!

I am not familiar with your website. Could you explain to me step by step on how to order?

1. Select Product
Choose category on the menu bar section of the website.  Select the product you are interested in by clicking the photo for a complete description and close-up images. 

2. Add to Cart
Insert your desired quantity, then click ADD TO CART to purchase and view your order by clicking VIEW BAG. Shortly you will be redirected to checkout page, and you can choose to CONTINUE SHOPPING or VIEW CART&CHECKOUT.

3. Review Your Bag
Click on the SHOPPING BAG icon on the upper-right section of the website to review your items.

4. Check Out
If you decide to finalise your order, click PROCEED TO CHECKOUT. Please note that product availability is not guaranteed before you check out.

5. Sign In
For a registered shoppers, please use your registered email address so that your order will be automatically recorded in your account. For first-time shoppers, simply fill in your details to register.

6. Review Your Order
Review the list of items that you want to purchase and click PLACE YOUR ORDER to submit your order.

7. Finish Shopping
An on-screen receipt with an ORDER ID will appear. You will need the ORDER ID to confirm payment (if you choose "Bank Transfer" payment method) and to check your order status. Make sure you write down your ORDER ID in case you need to refer to it later. We will also send you the payment details to your email address.

 

What is ORDER ID and why i need it?
ORDER ID is a random reference number you received after making an order. 

Be sure to write down this numbers as you need them for payment confirmation and order tracking.

 

How to modify and cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us. Please be 100% sure that you are confirming the purchase to be fair to all customers. Once payment is received, we cannot cancel your order as it has already been processed. 

 

How to confirm payment?
After the payment has been done, simply click on confirm payment link at the upper-right section of the top of the website. 

You will be asked to sign in with your existing account. 
After you have signed in, click “Confirm Payment” then select the order you have paid. Fill in all the required details.
You will received an automatic email regarding the shipping schedule and shipment tracking code once we have confirmed your payment and shipped your order.